At Kulugems, we stand behind the quality of our products. If you receive a product that is defective, please contact us within 7 days of purchase for a full refund or replacement. If you are unhappy with your purchase, please return it within 14 days of receiving your order for a refund. The item must be returned in the same condition as it was delivered and the buyer is responsible for shipping. For more information please contact kulugems@outlook.com.

Kulugems is committed to providing customers with an enjoyable and secure shopping experience. By using our website or services, you agree to abide by the following terms and conditions. All orders placed on the Kulugems website are subject to our acceptance and are governed by our terms and conditions. We reserve the right to refuse service to any customer at any time.

[ AAA : 95% clean and above] [ AA+ : 85%] [ AA : 80% clean and above] [ A+ : 75% clean and above] [ A : 70% clean and above] [ lightly incl. : parcels] [ f : Recovery of smaller stones] [ Af : A grade to facet] [ CA : Cabochon to semi facet] [ C : Cabochon] [ sf : semi facet – facet included stones]

Kulugems is committed to protecting the privacy of our customers. We will never share or sell your personal information without your consent. We also use the latest security measures to ensure your data is safe and secure. If you have any questions or concerns regarding our customer privacy policy, please don't hesitate to contact us.

Kulugems ships its products via The Courier Guy. Once an order is placed, the stone will be shipped within 24 hours. All shipments include insurance. All orders over R1000 free shipping. On international orders please contact kulugems@outlook.com where we can aid in international shipment through DHL along with international payment details.